Common queries answered
Frequently asked Questions
We ship orders within 24 to 72 hours during business days.
Receiving your order can take from 2 to 7 days with the express shipping method and 20 to 30 days with the standard shipping method.
We will send you an email each time the status of your order has changed.
Once your order is shipped, we will email you the tracking ID and a link where you can track your package.
For express shipping, we use FedEx, orders can be tracked here.
In case you entered an incorrect address, please contact us as soon as you notice this to correct the address.
However, if the package is not delivered and returned, we will contact you and try again or refund the payment.
Yes, we ship to the whole world!
We usually ship all the products in one package, but in some cases, we may send the order in separate packages to help avoid custom fees in some countries.
We have a good experience in this matter and we always choose the best option for you without any needed actions from your side.